Refund Policy

Last updated: May 2026

Our Policy

All Maguly supplement sales are final. We do not offer refunds for change of mind, dissatisfaction with results, or personal preference. This is required under FDA food safety regulations governing dietary supplements, which prohibit us from reselling returned products.

Eligible Refund & Replacement Situations

We will issue a full replacement or store credit if your order meets one of the following conditions:

Issue	Resolution	Time Limit
Damaged in transit	Replacement or store credit	7 days from delivery
Wrong item received	Correct item shipped at no charge	7 days from delivery
Safety seal broken on arrival	Replacement	7 days from delivery
Product expired on arrival	Replacement or full refund	7 days from delivery

How to Request a Refund or Replacement

Email support@maguly.com within 7 days of delivery.
Include your order number, a description of the issue, and photo evidence of the problem.
Our team will review and respond within 1 business day.
Approved replacements are shipped within 2–3 business days. Store credit is applied to your account immediately.

You do not need to return the product.

Refund Processing

When a monetary refund is approved, it is issued to your original payment method within 5–10 business days, depending on your bank or card issuer. We will send you a confirmation email when the refund is processed on our end.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Most issues can be resolved quickly through our support team. Chargebacks initiated without first contacting us may result in your account being flagged and future orders being declined.

Contact

Email: support@maguly.com
Response time: Within 1 business day (Monday–Friday, 9 AM–5 PM EST)